Why answer through Announcements?
There will be times when you'll find comments from your employees that require a direct answer from your side.
In these cases, the best way to respond is using the answer through Announcements feature, which offers you a very clear list of advantages:
- You can refer to a specific comment or highlight a topic that you consider important
- It gets the attention of all your employees in one go
- You offer an answer in the same channel where you got the feedback, so there's a clear connection between messages
- Most important: you have the chance to make employees feel that you listen to them and that it's important to you to give them an answer. People love feeling valued 💛
The procedure of this feature is very similar to the one you follow to create an Announcement, but the path is a little different 😉 Here's what you need to do:
Reply to a comment
When you find a comment to which you want to give an answer, just click on the "Reply" button:
when you do this, you'll activate the process to create your Announcement as usual, the only difference is that it will be displayed as a reply, below the comment you are answering to.
Once your answer is published, people will receive a notification indicating that you replied to a comment. Don't forget! If you want to send notifications, make sure you mark this option when you're creating your announcement ☑️ This will boost your answer's visibility.