What are the Happyforce Scores?

Learn how scores can reveal insights about your organizations culture and allow you for better decision making

Daniel Castro avatar
Written by Daniel Castro
Updated over a week ago

Understanding the level of engagement of your employees has become a strategic metric when it comes to managing people and teams. It is greatly important when considering building a healthy, motivating organization and where everyone can prosper, create and grow, helping to retain and attract the talent.

Employee Engagement is not simple, but being able to measure it and see how it evolves over time helps:

Managers: Offering a real-time picture of the level of commitment of their teams helping them identify strengths and opportunities.

HR and direction: By providing them with a global vision of the commitment in the organization being able to identify at what levels and what groups of employees require your attention.

What are the dimensions of Employee Engagement?

Before continuing to explain what HF Scores are, we must make a brief introduction to the approximations or divisions of the factors that incur the "Engagement" of the employees.

A first approach is structured under the perspective that requires an employee emotionally connected with your organization:


Similar to Maslow's Hierarchy of Needs pyramid, each of these dimensions indicate different employees needs, which all play a role in determining their level of engagement with the company. 

Psychologically, this pyramid responds to how employees experience their day to day at work answering: “How the organization contributes positively to employee engagement?” in terms of more holistic aspects such as alignment, responsibility, autonomy etc. 

Through Happyforce we have combined all this knowhow and created our Indicators specifically suited to match all the dimensions that affect employees in their day to day at work. We have done this in a simple yet powerful manner to provide managers and HR departments with automatic analysis of cultural indicators to help  managers define priorities, identify opportunities for improvement, and to create a customized action plan based on the data collected.

So, what are the Happyforce Scores?

Our indicators are metrics that are complementary to the Happiness Index. Our indicators are calculated through regular pulse questions which Happyforce quickly, reliably and easily displays and can be filtered by segments. 

All indicators have been created by experts in employee engagement, internal communication and people development.

We have 7 main cultural indicators which are composed of 3 factors within (except eNPS - which is only one). These factors cover and all aspects of the Employee Engagement journey to help build a productive and healthy organization to drive measurable improvements over time. 

At a glance, the Indicators and factors are the following: 

Intrinsic Motivation

This score measures three elements that affects intrinsic motivation in humans based on Daniel Pink's model: Autonomy (the desire to direct our own lives), Mastery (continually improve and grow within our roles), and Purpose (the mission, vision and company values).

This indicator is composed of the following factors:

  • Autonomy

  • Mastery

  • Purpose


This score measures the health of your organisation that looks at how employees experience stress, diversity and the overall work environment.  These elements are crucial for evaluating organizational, individual and team well being.  

This indicator is composed of the following factors:

  • Stress & Health

  • Diversity & Equality

  • Environment


This score measures how well your teams and employees understand your brand, culture, values and goals, as well as their role in getting there. 

This indicator is composed of the following factors:

  • Values & Ethics

  • Roles & Objectives

  • Trust & Vision


The relationship score measures the relationships that exists between managers, employees and co workers alike, and how they affects overall satisfaction.

This indicator is composed of the following factors:

  • Relationship with Managers

  • Relationship with Peers 

  • Trust & Confidence in relationships

Reward & Recognition

This score measures employees perception of the rewards and recognition they receive for great work. These come in the form of compensation, recognition and benefits in your organization.

This indicator is composed of the following factors:

  • Compensation

  • Recognition

  • Benefits


This score measures how employees perceive the feedback in the organization. They evaluate the quality and frequency of feedback, the use of active listening across teams and managers, and whether the workplace welcomes diverse ideas and opinions.

This indicator is composed of the following factors:

  • Diversity of Opinions

  •  Quality & Frequency 

  • Active Listening


In addition to the 6 scores, Happyforce measures the eNPS, which measures employee loyalty and their perception of your company. 

You can dig deeper into details of the indicators and their factors straight in the Scores section in your dashboard. 

If you want more technical details continue reading:

How are scores measured?

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