Released Features and Improvements:

28 February 2018

The first couple of months of the year have been intense in terms of product development. We've not only made a lot of under the hood improvements, but also we've introduce some major changes in the way users share feedback.

Feedback classification

Now the users can classify the kind of comments they are sharing. We've modified the feedback process making available 4 types of feedback:

  1. General information
  2. Show appreciation
  3. Share ideas and suggestions
  4. Remark things that need to be improved (or at least explained)

With this feature we are aiming to improve two main things:

  1. Help employees to share more valuable feedback, guiding them towards one of these four categories
  2. Turn "bad feedback" into constructive feedback

In order to address this second point, we've applied a simple form that comes from Non-Violent Communication protocols, aso known as "Feedback Wrap".
Also we give the option to the user to address the "something is wrong" messages just to the management, instead of sharing them with the rest of the team:

Conversations

With the conversations feature managers and HR can open a private conversation with an employee that have sent a "something is wrong" message. Although this is a 1 to 1 conversation, we keep identity of the employee completely anonymous.

This feature opens the possibility of asking the employees for more details and information about the topics they are sharing as things to improve or that need an explanation.

All this features are available to our clients upon request.

31 December 2017:

Monthly report

If you are reading this, probably you have noticed a brand new a nice email from Happyfoce. 

This mail is a resume of what has been going on on your company in terms of participation, managers engagement, satisfaction and of what are talking your employees on the received feedback.

This report is sent on monthly basis, and we are preparing new ones per week, based on alerts, etc.

Please, feel free to contact us to improve this report with your needs. 

15 December 2017:

New question type

We have been working on a new question type: scale questions.

Scale questions allow you to define a question were your employees will be able to select a value between 1 and a maximum of 2.

The result of the question, will be computed as the average of the values selected by your employees.

In the next weeks we will also launch a new version of the app, that will allow your employees to see these kind of questions with a proper format.

Also, we are working on the changes needed on the dashboard that will allow you to track the evolution of these questions along time.

Stay tunned

28 November 2017:

Better comment tagging

First, a little introduction of how tags are calculated: tags, are extracted from the text the employees provided on their comments, so if we have two comments, one containing the word "happily", and the other containing the word "happiness", there will be a tag with the word "happy".

Until now, we were displaying these tags sorted by the number of comments related to it. However, we have changed this, to be sorted by the number of comments + the number of interactions received (agree & disagree).

This provides a better overview of what matters to your employees now.

Also now, we are displaying a bullet:

that shows which is the average vote related to each detected tag. With this, you will be able to see where are the hot topics at a certain moment and where you have to put focus to solve or to celebrate with your employees.

22 November 2017:

Better Announcements search and filtering

After a couple of weeks, today we are releasing a brand new Announcements screen on your dashboard.
Besides a better presentation of the announcements listing, now you can:

  • Search announcements by its content.
  • Filter your announcements by their type (highlighted, reply to comment...)
  • Filter your announcements by status (future, active or old).

20 November 2017:

Reply to comments:

This week we have rolled out a new amazing feature that will allow exploring new feedback modes: now your employees can reply comments from your peers!

Of course, this feature is optional, and can be activated on request; so Happyforce will work like always until you want to give it a try to this new mode.

In detail:

By activating this option, your employees will start to see this in their comments timeline:

By clicking on the bubble, your employees will access to a new screen, where they can reply to their college with the following rules:

  • You can only reply once to a comment thread. One shot.
  • Depending on the mode configured, you can comment OR reply once a day, or comment AND reply once a day.

We expect this new feature opens new amazing ways of how you employees leave useful feedback to you, among allowing them to "group" the topics under the same context.

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